Are your mattresses and pillows brand new?
Yes. The products offered by Cloudline Sleep are sold as brand-new items unless a product page clearly states otherwise.
Which mattress sizes do you carry?
Availability varies by model. Our collection includes Twin, Twin XL, Double, Queen and King options. Select a product to see its currently available sizes.
What does “mattress or set” mean?
Some models can be ordered as a mattress only or as a mattress with a matching boxspring. Choose the package option on the product page before adding it to your bag.
How does pickup work?
After placing your order, wait for confirmation and pickup instructions before travelling to the pickup location. Timing and availability may vary by item.
Can you help me choose?
Yes. Review our mattress and pillow guides or contact us with your preferred size, feel, material and budget.
Are prices in Canadian dollars?
Yes. Prices are displayed in CAD.
What if a price says “coming soon”?
That option has not yet received a final selling price and cannot be purchased online until pricing is added.
What is your return policy?
Eligibility depends on the product condition and category. Please review our Returns & Refunds page before ordering and contact us before returning any item.