We want you to feel confident before ordering. Because mattresses and pillows are personal-use products, return eligibility depends on the item, packaging and condition.
Before returning an item
Contact Cloudline Sleep before bringing back or shipping any product. Unauthorized returns may not be accepted.
Condition requirements
Eligible items must generally be unused, clean and in their original sealed packaging with proof of purchase. For hygiene reasons, opened or used mattresses, pillows and bedding may be final sale unless defective or otherwise required by applicable law.
Damaged or incorrect items
Inspect your order promptly. If you receive a damaged, defective or incorrect item, contact us with your order number and clear photos so we can review the issue.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.
This page provides general store guidance and does not limit rights available under applicable consumer-protection law.